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Validating ACC-Discovered CIs

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In this lesson, you will learn:

  • What to check on ACC CIs
  • How to spot duplicates
  • SNWR’s Finance results

🔁 Quick look back: Last time: Policies and Collecting Host Information. You learned how ACC policies decide what agents collect and when.

1 The Problem: Agent Data Can Duplicate Old Records

The six Finance servers were in the old spreadsheet. If ACC data doesn’t match those records:

  • Each server appears twice.
  • Incidents stay on the old record.

🎯 The problem: Agent data can duplicate old records.

👉 The fix: Check class, fields, source and duplicates for every ACC CI.

Table of checks for Finance servers.
Figure 1. Checking the Finance servers.

2 What to check

  • Class is right.
  • Key fields are filled.
  • The source shows the agent.
  • No duplicate with an older record.
  • Incidents still linked.

3 If duplicates appear

Check the identification data: names and serial numbers. Fix the old record, then merge. See CMDB Readiness › Existing Duplicates: What to Do Before Discovery.

4 Project Clear View: How We Implemented It

📍 Situation: All six Finance agents had run.

🧭 Decision: Check every Finance CI with Hana.

🛠️ Steps we took:

  1. Opened each of the six CIs.
  2. Checked class, fields and source.
  3. Searched for duplicate names.
  4. Checked incidents on snwr-fin-03 were still linked.

✅ What we verified:

  • All six passed.
  • IRE matched the old records by serial number and name.

📁 Evidence: ACC validation evidence for Quality Assurance.

5 Quick recap

  • Check class, fields, source and duplicates.
  • Make sure incidents stay linked.
  • Duplicates usually mean identification data doesn’t match.
  • Fix and merge, don’t delete.

6 Check yourself

Think of your answer first. Then tap to check.

1 Why check ACC CIs for duplicates? Show answer

The servers existed before, so a mismatch would create second records.

2 What shows the data came from the agent? Show answer

The source on the CI.

3 Did SNWR find duplicates? Show answer

No. IRE matched the old records.

Nice work! SNWR’s Finance servers are in the CMDB. 🎉
Next up: Running ACC and Agentless Discovery Together

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