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Connecting the SNWR AWS Account

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In this lesson, you will learn:

  • What a cloud credential is
  • What a service account record is
  • How SNWR connected AWS

🔁 Quick look back: Last time: Cloud Account and IAM Prerequisites. You learned what Kenji set up in AWS before discovery.

1 The Problem: ServiceNow Doesn’t Know the Account Exists

Kenji’s role is ready. But ServiceNow still doesn’t know about SNWR Production AWS. So:

  • There’s nothing to schedule.
  • Nothing links the role to the account.

🎯 The problem: ServiceNow doesn’t know SNWR’s AWS account exists.

👉 The fix: Create the cloud credential and the service account record.

Flow of connecting AWS.
Figure 1. Connecting SNWR Production AWS.

2 The two records

Key term: Cloud credential

Holds how Discovery signs in to the cloud, such as using a role.

Key term: Service account

The cloud account record in ServiceNow, linked to a credential.

3 Setting it up

  1. Create the cloud credential.
  2. Create the service account for the AWS account ID.
  3. Link them and pick the MID Server.
  4. Test that the account’s details can be read.

💡 Good to know: Menus for cloud setup vary by version. Discovery Admin Workspace and Cloud Discovery Workspace both help.

4 Project Clear View: How We Implemented It

📍 Situation: The role was approved.

🧭 Decision: Connect the account on snwrtest and test.

🛠️ Steps we took:

  1. Created SNWR AWS Discovery using the role.
  2. Created the SNWR Production AWS service account.
  3. Linked it to snwr-mid-aws-01.
  4. Ran a test read.

✅ What we verified:

  • The account’s regions were read.
  • No permission errors.

📁 Evidence: Both records, listed in the migration matrix.

5 Quick recap

  • A cloud credential holds how Discovery signs in.
  • A service account represents the cloud account.
  • Link them to a MID Server and test.
  • Set it up on test first.

6 Check yourself

Think of your answer first. Then tap to check.

1 What does a service account record represent? Show answer

The cloud account in ServiceNow.

2 Which credential did SNWR use? Show answer

SNWR AWS Discovery.

3 Where was it set up first? Show answer

snwrtest.

Nice work! SNWR’s AWS account is connected. 🎉
Next up: Cloud Discovery Schedules

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