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Managing Defects and Fixes

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In this lesson, you will learn:

  • What a defect record needs
  • How to fix and retest
  • SNWR’s two defects

🔁 Quick look back: Last time: UAT with the CMDB Owner. You learned how Hana ran UAT and signed gate 5.

1 The Problem: Defects Found in Testing Get Forgotten

Testing found two problems. If they’re only mentioned in a call:

  • Nobody owns them.
  • Nobody checks the fix worked.

🎯 The problem: Defects found in testing can get forgotten.

👉 The fix: Log each defect, fix it, retest it and close it.

Table of SNWR's defects.
Figure 1. Clear View defects.

2 A defect record

  • ID and short title.
  • Steps to reproduce.
  • Expected vs actual.
  • Owner and severity.
  • Fix and retest result.

3 Fix and retest

  1. Find the cause.
  2. Fix it on the build instance.
  3. Move the fix.
  4. Retest the failed test case.
  5. Close with evidence.

4 Project Clear View: How We Implemented It

📍 Situation: Testing found DEF-01 and DEF-02.

🧭 Decision: Log, fix, retest and close both.

🛠️ Steps we took:

  1. DEF-01: merged the duplicate and fixed the old name (see Finding and Merging Duplicates After Discovery).
  2. DEF-02: the archiver config used ‘Version=’ with a capital V; made the parse step ignore case.
  3. Moved the pattern fix and retested TC-11.
  4. Closed both with evidence.

✅ What we verified:

  • Both defects are closed.
  • TC-11 passes.

📁 Evidence: The defect log, all closed before go-live.

5 Quick recap

  • Log every defect with steps, owner and severity.
  • Fix, move, retest, close.
  • Keep evidence for each.
  • Close defects before go-live.

6 Check yourself

Think of your answer first. Then tap to check.

1 What caused DEF-02? Show answer

The config file used ‘Version=’ with a capital V, and parsing was case-sensitive.

2 What must happen before a defect is closed? Show answer

The failed test is retested and passes, with evidence.

3 How many defects did Clear View have? Show answer

Two.

Nice work! Clear View is ready for production. 🎉
Next up: Building the Production Migration Matrix

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