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Next Steps: Service Mapping, Laptops and Certificates

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In this lesson, you will learn:

  • How to propose next steps
  • SNWR’s phase 2 ideas
  • How each builds on Discovery

🔁 Quick look back: Last time: Showing the Value and Closing the Project. You learned how Clear View’s value was reported and the project closed.

1 The Problem: Good Data Raises New Questions

Now that the CMDB is trusted, people ask for more:

  • Arjun wants a map of SNWR Email.
  • IT wants laptops in the CMDB.
  • Farah wants to see certificates before they expire.

🎯 The problem: Good data raises new questions.

👉 The fix: Propose a clear phase 2, built on what Clear View delivered.

Cards for phase 2 ideas.
Figure 1. Phase 2 ideas for SNWR.

2 Proposing next steps

  • Tie each idea to a real SNWR need.
  • Show what it builds on.
  • Check entitlements: some ideas need other products.
  • Give a rough size.

3 How they build on Clear View

Service Mapping uses discovered CIs. Laptop data goes through the same IRE rules. Certificate Inventory uses the same MID Servers.

4 Project Clear View: How We Implemented It

📍 Situation: Anita asked what’s next.

🧭 Decision: Propose four ideas, tied to real needs.

🛠️ Steps we took:

  1. Listed requests from Arjun, IT and Farah.
  2. Linked each to what Clear View built.
  3. Checked which are in ITOM Advanced.
  4. Presented them at closure.

✅ What we verified:

  • Anita picked Certificate Inventory first.
  • Service Mapping for SNWR Email is next.

📁 Evidence: The phase 2 proposal, attached to the closure report.

5 Quick recap

  • Good data leads to new requests.
  • Tie each idea to a real need.
  • Show what it builds on and check entitlements.
  • Clear View’s phase 2: Service Mapping, laptops, certificates, Kubernetes.

6 Check yourself

Think of your answer first. Then tap to check.

1 Which phase 2 idea stops a repeat of PRB0040012? Show answer

Certificate Inventory.

2 What does Service Mapping build on? Show answer

The CIs Discovery found.

3 What did Anita pick first? Show answer

Certificate Inventory.

Nice work! You’ve implemented Discovery from kickoff to handover. 🎉
You finished the whole path!

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