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Ownership and Data Certification

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In this lesson, you will learn:

  • Why owners need checking
  • What data certification is
  • SNWR’s quarterly certification

🔁 Quick look back: Last time: Stale CIs and Retirement Rules. You learned how unseen servers get a retire task.

1 The Problem: Discovery Can’t Know Who Owns a Server

Discovery fills technical fields. But the Service Desk routes incidents using the support group. And:

  • Owners change when people move.
  • Discovery never updates those fields.

🎯 The problem: Discovery can’t know who owns a server, and owners change.

👉 The fix: Ask owners to confirm their servers regularly through data certification.

Flow of data certification.
Figure 1. SNWR’s quarterly certification.

2 Data certification

Key term: Data certification

A scheduled task that asks people to confirm or fix CI fields.

💡 Good to know: Need a refresher? See ITSM Implementation › CMDB Usage › Support Groups and CI Ownership for why support groups matter.

3 Setting it up

  • Pick the fields: owner and support group.
  • Pick the CIs: servers.
  • Pick who certifies, such as the server team leads.
  • Set how often: quarterly.

4 Project Clear View: How We Implemented It

📍 Situation: Priya and Oliver own SNWR’s servers.

🧭 Decision: Set up quarterly certification for owner and support group.

🛠️ Steps we took:

  1. Created a certification for server owner and support group.
  2. Assigned Mumbai to Priya and London to Oliver.
  3. Ran it once as a test.
  4. Priya fixed three wrong support groups.

✅ What we verified:

  • Certification runs quarterly.
  • Three support groups were corrected.

📁 Evidence: The certification, listed in the migration matrix.

5 Quick recap

  • Discovery can’t know owners or support groups.
  • Certification asks people to confirm fields.
  • Pick fields, CIs, people and frequency.
  • SNWR certifies servers quarterly.

6 Check yourself

Think of your answer first. Then tap to check.

1 Which fields does SNWR certify? Show answer

Owner and support group.

2 Who certifies London servers? Show answer

Oliver Grant.

3 What did the first run find? Show answer

Three wrong support groups, which Priya fixed.

Nice work! SNWR’s ownership data stays right. 🎉
Next up: UAT with the CMDB Owner

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