The Change Schedule
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In this lesson, you will learn:
- What the change schedule is
- What it shows
- How Mei uses it before CAB
- How it helps the Service Desk
🔁 Quick look back: Last time: Conflict Detection. You learned how conflict detection finds clashes with blackouts, windows and other changes.
1 “What’s changing this weekend?”
Friday afternoon, Daniel asks a simple question.
- “What’s changing this weekend? My agents need to know.”
- Mei has to open 14 changes one by one to answer.
- She misses one, and the desk is surprised on Monday.
👉 The fix: look at changes on a calendar: the change schedule.
2 What the change schedule shows
Key term: Change schedule
A calendar view of planned changes, with maintenance windows and blackouts shown too.
3 How SNWR uses it
| Who | Uses the change schedule to… |
|---|---|
| Mei | Spot clashes before Tuesday’s CAB |
| Daniel | Tell agents what’s changing this weekend |
| Change owners | Pick a free slot in a maintenance window |
💡 Good to know: The same schedule is available in the workspace, so agents can check it when calls come in after a change.
⭐ Remember: A list shows changes. A calendar shows how they fit together.
4 Quick recap
- The change schedule is a calendar of planned changes
- It shows maintenance windows and blackouts too
- Clashes on the same CI are easy to spot
- Mei uses it before every CAB
- Daniel uses it to warn the Service Desk
5 Check yourself
Think of your answer first. Then tap to check.
1 What does the change schedule show besides changes? Show answer
Maintenance windows and blackouts.
2 Mei sees two changes on snwr-vpn-gw-01 on Sunday. What does she do? Show answer
Talk to both owners and agree an order, before CAB.
3 How does Daniel use the change schedule? Show answer
To tell agents what’s changing this weekend.
4 Why is a calendar better than a list here? Show answer
It shows how changes fit together in time, so clashes stand out.
Nice work! You finished the change planning chapter. 🎉
Next up: Change Approval Policies
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