Service Portfolio and CMDB Review
On this page
In this lesson, you will learn:
- Services, offerings and commitments
- The portfolio states
- How ITSM uses CIs
- Where to go back if you’re unsure
🔁 Quick look back: Last time: Service Catalog and Request Review. You learned the key catalog and request facts, through Sam’s monitor and the new joiner order guide.
1 “Only 12 questions. Skip it?”
Service Portfolio and CMDB are only 12 of the 118 practice test questions.
- It’s tempting to skip them.
- But they’re easy marks if you know the words.
- And the words sound alike.
👉 The fix: review them through one service and one CI.
2 One service, one CI
3 Key facts to know
| Topic | Remember |
|---|---|
| Business vs technology management service | Employees use one; IT runs the other (older name: technical service) |
| Service offering | One version of a service, with its own promise |
| Portfolio states | Pipeline, Catalog, Retired |
| Service commitment | A written promise, like availability |
| Subscription | Links users, groups or locations to an offering |
| CI on records | CI field, affected CIs, impacted services |
| Support group | The team that fixes the CI; can route incidents |
💡 Good to know: If a question asks what an employee would name, think business service.
4 Quick recap
- Business service vs technology management service
- An offering is a version with its own promise
- Portfolio states: Pipeline, Catalog, Retired
- Records use the CI field, affected CIs and impacted services
- The support group routes incidents
5 Check yourself
Think of your answer first. Then tap to check.
1 SNWR Video Calling is being planned. Which portfolio state? Show answer
Pipeline. See Service Portfolio › Service Portfolios and the Service Lifecycle.
2 What was a technology management service called before? Show answer
A technical service. See Service Portfolio › Services and Service Offerings.
3 Where does 99.5% availability get recorded? Show answer
As a service commitment on the offering. See Service Portfolio › Service Offerings and Service Commitments.
4 Which CI field can route incidents to a team? Show answer
Support group. See CMDB Usage › Support Groups and CI Ownership.
Nice work! Service Portfolio and CMDB are fresh again. 🎉
Next up: CIS-ITSM Practice Assessment
Was this lesson helpful?
Please log in to share lesson feedback.
Have a question or doubt?
Ask here and get help from instructors and fellow learners.
Only logged-in learners can post.
