ServiceNow Custom Role Licensing
What is custom role in servicenow: A custom role is a user-defined role that grants you specific permissions to users apart from OOB roles provided by ServiceNow. Custom roles are created to grant access control to achieve unique functionalities which your client want to have it.
Custom Role Licensing: A custom role may require a license if it provides permissions that allow users to create, update, or approve records in any tables, whether they are out-of-the-box or custom tables. These roles are typically treated similarly to other standard roles like fulfillers or approvers, which also have such capabilities.
However, if a custom role only grants read-only or view-only access, without permissions to modify records, it usually does not incur additional licensing fees. Always check your specific licensing agreement and consult with your ServiceNow account representative for detailed guidance tailored to your organization’s needs.
