This article help you to troubleshoot of common error which we get during service mapping.

Error 1:

The system failed to create an inclusion connection from CI (type:cmdb_ci_app_server_websphere). There is a containment rule for this CI type and a pattern which is associated with the contained item, but no inclusion connection created.

In your case this (type:cmdb_ci_app_server_websphere) might differ. Instead of table “cmdb_ci_app_server_websphere” you might be getting other table like “cmdb_ci_appl_sharepoint” and so on.

Solution:

Follow below steps to resolve the issue.

1. Go to table “ecc_agent_property” and look for record having name “map_accuracy_errors_ci_types_to_exclude”.

2. If record is not there you can create new with same name.

3. In value add your table name comma separated. as per above error you need to add table “cmdb_ci_app_server_websphere”.

4. Run the discovery again for your Application Service

Output: Now you can see there is no error for Time card Application

Error 2:

Failed to identify CI due to the host 192.168.20.128 lacking an application running on port 8080. Make sure that the application is running and run quick discovery on the host.

Solution:

This type of error you usually get when application are not up and running. Check the url, if application is not opening then contact to your client and ask them to up the service.