Slack And ServiceNow Integration

_{ServiceNow Slack Integration Using Integration Hub}

Slack requirements:

• Slack account
• Slack workspace owner credentials for admin scope permissions

Scope of integration

1. Using WebHooks Spoke
2. Notification Management
3. Using Slack Spoke
4. Channel Management
5. Notification Management
6. User Management

Slack Configuration Steps:

1. Login with your admin account
2. Create App : https://api.slack.com/
3. Set Redirect URL : https://YOUR INSTANCE.service-now.com/oauth_redirect.do
4. Scopes (Add on Oauth scope): Provide below permission.
   • chat:write
   • chat:write:bot
   • chat:write:user
   • channels:write
   • groups:write
   • im:write
   • mpim:write
   • users:read.email
   • users:read
   • admin
5. Install App to workspace

ServiceNow Configuration Steps:

1. Enable the IntegrationHub plugin.
2. Create OAuth Profile: System OAuth – > Application Registry -> Connect to a third party OAuth Provider
3. Fill all required details which you will get from Slack.
   • Authorization URL:https://slack.com/oauth/v2/authorize
   • Token URL:https://slack.com/api/oauth.v2.access
   • Redirect URL: https://YOUR INSTANCE.service-now.com/oauth_redirect.do
   • Default Grant type: Authorization Code
   • Client ID: Take from Slack
   • Client Secret: Take from Slack
4. Navigate to integrationhub and create new credential.
5. Click on “Get OAuth Token” related link.
6. Go to Integrationhub -> connection & credential aliases and create one record.
7. Go to manage Token and edit the expiry date.
8. Create one HTTP connection from related list of connection & credential aliases. Select your credential and fill Connection URL as https://api.slack.com.
9. Go to flow designer and create one simple flow to push message in Slack.