Hardware Asset Management(HAM) in ServiceNow

Objective here to provide a holistic view of HAM. Maintain full lifecycle of Asset starting from born to retire along with financial data.

1. 1. It is an accounting process that seeks to track fixed assets for the purposes of financial accounting, preventive maintenance, and theft deterrence.
   2. Organizations face a significant challenge to track the location, quantity, condition, maintenance and Depreciation status of their fixed assets.
   3. AMS is giving best way to manage the physical movement of the asset like how many assets are there in the store, how many are assigned to employee and where the asset is lying physically with help of bar code scanning.

What Is an Asset?

An item, entity or thing (tangible or intangible) that holds value, for a company or a person, or has potential.

Examples of assets include estates, resources, equipment, inventory and valuables.

Note: Hardware Asset Management and the Configuration Management Database (CMDB) are related, but have different goals. Asset Management focuses on the financial tracking of company property. Configuration management focuses on building and maintaining elements that create an available network of services.

Hardware Asset Management Lifecycle

Benefits of asset management

1. 1. Keep a track of all assets / Control inventory that is purchased and used.
   2. Reduce the cost of purchasing and managing assets.
   3. Manage assets from different locations
   4. Provide an opportunity to plan against financial, operational and legal risk
   5. Define the service levels
   6. Organize the asset portfolio
   7. Create a more efficient operation with the ability to track performance
   8. Improve time management
   9. Measure and monitor life-cycle costs / Manage the asset life cycle from planning to disposal.
   10. Promote the economic stability and growth of your company

Ensure the following Plugins are active and load Demo data if available:

1. 1. Contract Management
   2. Procurement
   3. Data Certification
   4. Managed Documents
   5. Extended CMDB
   6. My Assets
   7. Cost Management
   8. Hardware Asset Management: You have to opt it from ServiceNow store which is paid.

Hardware Asset Management (HAM) – Lab Data

1. Create a New Hardware model with the following attributes:

• 1. Vendor ” Flipkart “
  2. Product ID “AMZ-LENT950”
  3. Vendor Price “$2,999.00”
  4. Product Model: “HP E40-80”

4. Order and Source an item

• 1. Order HP E40-80 from Service Catalog
  2. Once ordered, open associated REQ and approve if necessary
  3. In Procurement, open the REQ, and use the Catalog Task related list to access the Source Request button
  4. Create a purchase order and choose ” Flipkart” as vendor

5. Create Stockroom

• 1. Name “ServiceNow Helpdesk Stockroom”
  2. Location “Hyderabad India”
  3. Type “Warehouse”
  4. Set Manager to yourself

6. Create a Stock Rule

Create a stock rule for the ServiceNow Helpdesk Stockroom

• Create a rule that creates a task for the Stockroom Manager to reorder the consumable assets when the quantity falls below 5 to order 10 more from vendor.

7. Create a Contract

Create a New Subscription Contract with the following values:

• 1. Vendor “ServiceNow”
  2. Contract Model “Subscription”
  3. Name ” ServiceNow Helpdesk Support”
  4. Start Date “Current date”
  5. End Date “6 Months from Current Date”
  6. Set Approver to the contract
  7. Renewal options to 1 year

8. Associate Assets to Contract

9. Create Contract Rate Cards

Create a Rate Card on the Subscriptions Contract you created with the following values:

• 1. Interval “Monthly”
  2. Base cost “$500”
  3. Sales tax “false”
  4. Distribute cost “Allocate cost to contract”

10. Configure depreciation