Licensing in ServiceNow typically involves different tiers and types of licenses based on the features and functionalities your company requires.
Find below some key points about ServiceNow licensing:
1. User Licenses:
- Fulfillers: Users who perform CRUD operation like create, update, delete and manage the records. These licenses are usually required for user who working for providing solution to end user.
- Requesters: Users who can submit requests and view information but generally have limited access to make changes.
2. Role-Based License
- Certain roles, such as approvers or custom roles with enhanced permissions, may require additional licensing if they grant users the ability to create or modify records.
3. Application and Module Licenses
- Certain applications and modules within ServiceNow, such as Customer Service Management (CSM), IT Operations Management (ITOM), and HR Service Delivery and other many module require separate licenses.
4. Add-Ons and Features
- Advanced features, integrations, ServiceNow Spokes , and add-ons within ServiceNow used to have their own licensing requirements. These include capabilities such as
- Performance Analytics (PA): It provides in-depth reporting and analysis.
- Virtual Agent: It enhances customer interaction through automation.
- Various industry-specific solutions: It provides to unique client requirements solutions.
- Each of these features may require separate licenses, ensuring that users have the necessary access to leverage their full access.
5. Usage-Based Licensing
- Certain licensing models are based on transaction volume or user activity. This usage-based model allows organizations to align costs with actual consumption.This usage-based model allows businesses to pay for only what they consume.
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Notes
- You and your client must ensure compliance with ServiceNow licensing agreements to avoid any penalties or additional fees. You should do audits on regular basis.
- It is important to check with your ServiceNow account manager or sales representative to understand your specific licensing options, costs, and compliance requirements based on your company requirements.
