Guide to Passing the ITOM Discovery Certification on Your First Try
Preparing for the ITOM Discovery certification can seem overwhelming, but with the right steps and a solid plan, you can confidently pass the exam on your first attempt. This guide offers a clear, practical path to help you get there.
Step 1: Start with the Basics
It’s assumed that you’ve already passed the Certified System Administrator (CSA) exam. If not, don’t worry—check out my detailed guide on How to Become a Certified System Administrator to get started. This is a crucial foundation before moving on to more advanced topics.
Step 2: Choose the Right Training Path
Follow the CIS-Discovery training path Click here as outlined on the official ServiceNow site. You can select either Instructor-Led Training (ILT) or On-Demand courses, depending on your learning style and schedule.
Step 3: Strengthen Your Foundation with CMDB Fundamentals
Before diving into Discovery Fundamentals, I highly recommend completing the CMDB Fundamentals course first. This will give you a strong understanding of how the Configuration Management Database (CMDB) works—an essential component of ITOM Discovery.
You can refer my CMDB and Discovery playlist in youtube, which will provide you depth knowledge on CMDB and Discovery right from scratch.
- Discovery Tutorial: Discovery Tutorial
- CMDB : CMDB Tutorial
Step 4: Dive Deep into the Documentation
Take the time to read through the ITOM Discovery documentation thoroughly. This step will help you consolidate your understanding and ensure that you’re not just memorizing facts but actually grasping the concepts.
Have a thorough reading of the ITOM-Discovery documentation, it will consolidate your knowledge of ITOM-Discovery
I strongly suggest prior to taking the Discovery Fundamentals go through and learn CMDB Fundamentals, the step will give you a firm foundation on how CMDB works and a grounding to ITOM Discovery.
Step 5: Review the Exam Blueprint
Download and review the latest version of the exam blueprint cis-discovery-blueprint. This document is your go-to reference for the official ServiceNow training recommendations and outlines what topics to expect on the exam.
Step 6: Practice Makes Perfect
Invest in the practice tests available on Certs-Hero. These are excellent for familiarizing yourself with the exam format and identifying any areas where you need more review. Just make sure to cross-check the answers, as not all sources are 100% accurate.
Final Thoughts
Please note: This guide is not a substitute for ServiceNow’s official learning journey, but it serves as a complementary roadmap to help you solidify your knowledge and pass the exam with confidence.
This journey may be challenging, but it’s also incredibly rewarding. Stick with it, and you’ll come out not just with a certification—but with a strong, practical understanding of CMDB and ITOM Discovery.
Good luck, and I look forward to celebrating your success!
