Discovery Prerequisites Questionnaire In ServiceNow

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The objective of this post is to capture foundation information about the client IT environment and scope of the discovery. The objective is to gather sufficient information to enable the discovery team to come up with the first draft of the deployment and implementation document

1.    What is the total number of Servers in the environment?

2. What are the different Operating Systems and approx. server count of each OS?

Operating System No of Servers (approx)
Windows  
Linux  
Solaris  
HPUX  
AIX  
ESXi (managed & unmanaged)  
Others  
  1. How many datacenters and remote sites are there in the environment?
Datacenter / Remote sites No of Servers (approx)
2 DCs  
LEBN  
HAMIL  
  1. What are the different Windows Domains and approx. number of servers in each domain?
Domain/ Workgroup name No of Windows servers in Datacenter1 No of Windows servers in Datacenter2 No of Windows servers in Datacenter3 No of Windows servers in Datacenter4 … Total
             
             
             
             
             
  1. What is the location wise count of Windows WRKGRP servers?

No Workgroup servers as of now.

Datacenter No of Non Domain Windows Servers
   
   
  1. How many DMZs are there in each of the datacenters?
  1. What is the number of servers in each DMZ?
  1. What are the different Windows Domains and approx. number of servers in each domain behind DMZ?
Domain/Workgroup name behind DMZ No of Windows servers in Datacenter1 No of Windows servers in Datacenter2 …. Total
       
         
         
  1. Are there any restrictions on opening any particular port on the DMZ firewall (e.g. Port 22/161/135…)?
  2. What is the total number of network devices?
  1. For any devices behind firewall can SNMP port 161 be opened?
  1. Do we have any device which support SNMP v3(only)?
  1. Are there any Storage devices? What about NetApp storage devices?
  1. Any F5 Big-IP load balancers?
  1. Types of databases?
  1. Active directory diagram with domains and their trusts.

 

 

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