ServiceNow Versions / Release

Various Releases of ServiceNow

Interested in learning more about ServiceNow with practical examples? Visit my channel, Runjay Patel, for in-depth insights!

Article Synopsis: This article provides a comprehensive compilation of all released ServiceNow versions to date, including the upcoming latest version. It also offers an overview of the ServiceNow release process, detailing how to facilitate upgrades and request new versions within the ServiceNow framework.

ServiceNow releases new platform versions at least once per year (twice for the past nine years). Upgrading to a new ServiceNow family release provides various new functionalities, features, and fixes and ensures continued platform support. All releases are named after a city.

ServiceNow family releases

Below is the up-to-date list of the previous, current, and upcoming ServiceNow releases.  

1. 1. 1. Aspen (2011)  
      2. Berlin (2012)  
      3. Calgary (2013)  
      4. Dublin (2013)  
      5. Eureka (2014)  
      6. Fuji (2015)  
      7. Geneva (2015)  
      8. Helsinki (2016)  
      9. Istanbul (2017)  
      10. Jakarta (2017)  
      11. Kingston (2018)  
      12. London (2018)  
      13. Madrid (2019)  
      14. New York (2019)  
      15. Orlando (2020)  
      16. Paris (Q3 – 2020)  
      17. Quebec (Q1 – 2021)  
      18. Rome (Q3 – 2021)  
      19. San Diego (Q1 – 2022)  
      20. Tokio (Q3 – 2022)  
      21. Utah (Q1 – 2023)  
      22. Vancouver (Q3 – 2023)
          
      23. Washington DC (Q1 – 2024)  
      24. Xanadu (Q4-2024) (Current Release Version)
      25. Yokohama (Q2-2025)
      26. Zurich (Q4-2025)

How often does ServiceNow make releases available?

ServiceNow has a strong history of delivering updates to ensure maximum performance and improve functionalities. Since the Kingston release in Q1 2019, ServiceNow plans two feature releases per year in two non-consecutive quarters.

In between these feature releases ServiceNow provides patch releases with a collection of all known problem fixes to date that are eventually automatically deployed to customer instance.

Do I need to upgrade my instances with every new feature release?

ServiceNow supports the current and previous release. Your instances will continue to function if you choose not to upgrade with the latest release, but this means that ServiceNow cannot guarantee the performance or safety of your systems.

How to Upgrade ServiceNow Version?

Upgrading to new release families is crucial to customer success. Staying current enables you to take full advantage of the innovations made available through ServiceNow releases, deploy new products, and get the highest levels of security, availability, and performance.  

Moving to a new ServiceNow version provides various new functionalities, features, and fixes, and ensures continued platform support. However, it hides various risks and may cause a negative impact on hundreds or even thousands of users if not planned and executed professionally and diligently from both managerial and technical perspectives.  

Before you start, take into consideration the following steps:  

• • First, read the release notes provided by ServiceNow for every release and plan your upgrade.   
  • Based on the release notes and other release materials, determine which ServiceNow instances are in-scope for upgrade, new functionality or notable changes that need to be validated after the upgrade and create a project plan for cloning, upgrading, and testing.  
  • Verify your upgrade configurations and schedule the development instance upgrade.  
  • Upgrade and validate the development instance  
  • Prepare and upgrade the production instance  

Check out the ServiceNow Upgrade Checklist for more information on migrating correctly.

How we can request for ServiceNow version upgrade?

• • Logged in to ServiceNow HI support portal.
  • Click the “Manage Upgrades” box
  • Select the instance Sandbox/QA/Dev /Production to upgrade and click schedule.
  • Inform development team about the instance up-gradation request and to stop working until the upgrade process is completed
  • ServiceNow team will raise a change request and let us know once the upgrade is completed.
  • Once the ServiceNow version upgrade has been done. Inform stakeholder for the same.

How do I know what my current ServiceNow release is?

Follow below steps.

1. Login to ServiceNow instance.
2. Navigate to System Diagnostics > Stats